Refund Policy

Last updated: July 18, 2026

This Refund Policy explains how refunds work for fees you pay to OX Shops for the use of our platform. It covers subscription charges and the one-time store activation fee.

Refunds for orders placed in an individual store are set and handled by that store’s merchant, not by OX Shops. Each merchant is responsible for publishing and honoring their own refund and returns policy. If you bought a product from a store hosted on OX Shops and want a refund, please contact that store directly and refer to its refund policy.

Subscription fees

Subscription plans are billed in advance for each billing period. You can cancel at any time, and cancellation stops future charges. Unless required by law, we do not provide prorated refunds for the portion of a billing period remaining after you cancel; your plan simply remains active until the end of the paid period.

Activation fee

The one-time activation fee covers provisioning your subdomain and setting up your storefront. Because this work is performed once, up front, the activation fee is generally non-refundable once your store has been provisioned. If you believe you were charged in error, contact us and we will review your case.

Billing errors

If you were charged incorrectly — for example, a duplicate charge or a charge after a confirmed cancellation — contact us within 30 days and we will investigate and issue a refund where appropriate.

How refunds are issued

Approved refunds of platform fees are returned to the original payment method. Depending on your payment provider, it may take several business days for the refund to appear on your statement.

Statutory rights

Nothing in this policy limits any refund or cancellation rights you may have under applicable consumer protection laws.

Contact us

For questions about platform fee refunds, contact [email protected]. See also our Terms of Service and Privacy Policy.